As we partner with merchants and product manufacturers from all over the world, we opt for the ePacket delivery system from EMS. This innovative shipping technology enables you to track your order at any time. And, what is even more critical, it is fast as lightning!
FAQs
How do I track my order status?
You can track your order online 24 hours/7 days by following these steps:
Go to header menu and click the button "Track Order".
- Enter your order number
- Press “Track” to process
Alternatively, a SHIPPING CONFIRMATION is sent to the email address you have registered in the website upon placing your order. The email contains tracking link where you could check the status of your order.
When will my order ship?
Please note that we require 1 to 3 working days on average to fulfill/process your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 25 business days. Please consider any holidays that might impact delivery times.
What if i didn't receive my order after 5 to 25 business days from the moment of getting the shipment notification?
No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at
support@recoverfitnessworkoutathome.com
We would be glad to help you at any time!
What is an ePacket?
Why have i only received 1 product when i ordered 2?
We deal with multiple third-party courier services, it happens rarely in some cases that the customer receives one product but not the other(s) because of the shipment through multiple courier services. But it happens rarely. If you face any such situation, just email us at
support@recoverfitnessworkoutathome.com
and we will be more than happy to assist you with that situation.
Why couldn't i complete my order because of "Zip code does not match" error?
This error typically occurs when the billing address entered does not match what is on file with your financial institution.
Firstly, please attempt your order again with updated billing information. Please be informed that you need to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.
Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting the better support, please contact your issuer bank to figure it out.
Will I receive any order confirmation after placing an order?
An order confirmation with order summary will be sent to you through email right after you have placed your order.
We will also send email to keep you updated frequently on your order status.
How can I change specification/ delivery address/ recipient for my existing order?
We are trying to ship the items the soonest, so for any changes like:
Change of address or personal information
- Change of specifications like product, size, color
Feel free to send us a message at
support@recoverfitnessworkoutathome.com (Within 24 hours).
NOTE: Product, delivery addresses and recipient names can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our third-party couriers.
Can I update (add/subtract) an item in my existing order?
You may definitely cancel an item in your existing order as long as it has not been processed yet. (Within 24 hours)
In that case, please send us a request to cancel your item immediately at
support@recoverfitnessworkoutathome.com
and we will help you cancel it.
NOTE: Product, delivery addresses and recipient names can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our third-party couriers.
How can I cancel my order?
To cancel your order, please send us your request at
support@recoverfitnessworkoutathome.com
We will help you cancel it and notify you when done. (Within 24 hours).
NOTE: Order can only be cancelled if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our third-party couriers.
How to place an order?
First of all, visit our store at: https://recoverfitnessworkoutathome.com
Choose products that you love, then click "Buy It Now" and " Secure Checkout".
Then fill in your information and pay.
That's it! Very easy.
Will my card's information be kept or stolen?
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
I received an incomplete order, what should I do?
Please notify us immediately at
support@recoverfitnessworkoutathome.com
so we can assist you promptly.
If what missing from your order is a gift/ bonus, we will push to deliver it to you soon.
If what missing from your order is a part of a product or an item, we will need you to send us the photo of:
- The package notice attached to the packaging of the parcel – a piece of paper showing the delivery details
- The product packaging showing the product
I received the wrong item, what should I do?
If the item you received is not what you originally ordered, we are happy to replace the item for you. Please notify us immediately at support@recoverfitnessworkoutathome.com so we can assist you promptly. We will need you to send us a photo of the item you received.
I received damaged/ defective item, what should I do?
If the item you received is damaged/ defective, we are happy to send you a replacement. Please notify us immediately at support@recoverfitnessworkoutathome.com. We will contact you right away.
We will need you to send us a photo of the item you received.
How much does it cost for shipping fee?
Recover-Fitness-Workout-at-Home offers FREE shipping fee.
When will I receive my order?
Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. You can expect to receive your order within 5 to 25 business days from the date of shipment dispatched. Sometimes a delay may happen due to the load of shipments and other uncontrollable circumstances on clearance end.
*Our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date. Yet you can be assured we are working closely with our service partners to allow us to better serve you in the future.
IMPORTANT: We are not responsible if a package is not delivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
My order status says "UNFULFILLED". what does that mean?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Why was my order cancelled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
What is Recover-Fitness-Workout-at-Home Return & Refunds policy?
Our replacement policy allows for item(s) your choice of a full refund or replacement item(s). However, we do have a few simple requirements for processing a return.
OUR 30-DAY EXCHANGE OR REFUND GUARANTEE
Recover-Fitness-Workout-at-Home guarantees that any item bought from us can be refunded or replaced for free with a 30-day, post-purchase money back guarantee.
Are there any additional fees I need to pay?
At Recover-Fitness-Workout-at-Home fees reflected on check out are the only fees that would be collected upon placing your order. However, for items that would be sent across borders, your country may charge you with duty or taxes fees. Do check your government’s policy on the items bought from abroad before placing the order.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Recover-Fitness-Workout-at-Home cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Will i have to pay international taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Recover-Fitness-Workout-at-Home cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
How are taxes and duties are calculated?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
ACCEPTABLE RETURN REASONS
Your return can only be approved based on the following reasons:
|
Reasons |
Description |
|
|
Objective reasons |
Damaged |
The product is damaged in delivery |
|
|
Defective |
The product does not function as described in its manufacturer specification |
|
|
Incorrect/wrong item |
Not the product the customer ordered (e.g. wrong size or wrong color) |
|
|
Missing items/parts |
Missing items/parts as indicated in the packaging |
|
|
Does not fit* |
Customer receives the size that was ordered but it does not fit* |
|
|
Website error |
The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation) |
RETURNS AFTER 30 DAYS
Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE
Process for returning an item:
-Make sure it meets the criteria for a valid return.
-Send us a message at
support@recoverfitnessworkoutathome.com
indicating the intent to return the item. Please include the following in the email:
- Photo of the item
- Tags and labels attached
We will send a response to assist you in processing the return of the purchased item.
TIME FRAME FOR THE QUALITY EVALUATION PROCESS
After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.
TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND
Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 1-2 weeks from the date we receive the tracking information of the returned item.
Refund option: customers who have requested for refund can expect to receive it within the following time frames:
|
Payment Method (at the time of purchase) |
Refund Option |
Refund Lead Time (to see the amount on your bank statement) |
|
Credit card / Debit Card |
Credit / Debit Reversal |
|
|
Paypal |
Paypal reversal (if Paypal balance) |
5-7 business days |
|
Credit reversal ( if Paypal is linked to a credit card) |
5 to 15 banking days |
|
|
Debit reversal ( if Paypal is linked to a debit card) |
5 to 30 banking days(Depending on your issuing bank) |
Got a question? Reach out to us and a friendly staff member will reply to you within 12-48 hours.
support@recoverfitnessworkoutathome.com